%0 Conference Article %T DESIGNING A VOICE ASSISTANT FOR A PHONE REPAIR SERVICE CENTER %A Barkalov, I.A. %A Barkalova, E.V. %A Konyakova, A.S. %A Pyanykh, M.R. %K phone, center, chat design, process, optimization %J CHALLENGING ISSUES IN SYSTEMS MODELING AND PROCESSES %D 2025 %P 5 %I FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov