@article{Buchnev2025crm-system,
author={Buchnev, S.O. and Afanasova, Y.A. and Litvinov, N.N.},
title={CRM-SYSTEM DEVELOPING IN TELEGRAM},
conference={MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2025},
publisher={FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov},
year={2025},
pages={200-205},
}