%0 Conference Article %T CRM-SYSTEM DEVELOPING IN TELEGRAM %A Buchnev, S.O. %A Afanasova, Y.A. %A Litvinov, N.N. %K Telegram, CRM-system, Bot, Programming, Python %J MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2025 %D 2025 %P 5 %I FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov