%0 Conference Article %T AUTOMATION OF THE APPLICATION PROCESSING PROCESS IN THE TECHNICAL SUPPORT SERVICE OF THE INSURANCE COMPANY %A Pimonova, M.Y. %A Zarevich, A.I. %A Asaduzzaman, _.. %K information system, Service Desk, Microsoft Solutions Framework (MSF), information security, economic efficiency %J MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2025 %D 2025 %P 6 %I FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov