%0 Conference Article %T MODERN APPROACHES TO AUTOMATION BUSINESS PROCESSES IN THE INSURANCE INDUSTRY %A Pimonova, M.Y. %A Zarevich, A.I. %A Islam, M.M. %K insurance business, digital transformation, information security, Service Desk, automation %J MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2025 %D 2025 %P 5 %I FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov