TY CONF TI MODERN APPROACHES TO AUTOMATION BUSINESS PROCESSES IN THE INSURANCE INDUSTRY KW insurance business KW digital transformation KW information security KW Service Desk KW automation JO MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2025 AU Pimonova, M.Y. AU Zarevich, A.I. AU Islam, M.M. PY 2025 PB FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov