%0 Conference Article
%T APPLYING MACHINE LEARNING TO PREDICT REPEAT CALLS AND PREVENT REPEAT CALLS IN TELECOM SERVICE
%A Avilova, O.A.
%A Yagodkin, A.S.
%A Kladov, A.V.
%K telecommunications, SLA, repeat calls, repeat visits, machine learning, predictive analytics, imbalanced data, MLOps, CRM, OSS, Workforce
%J MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2026
%D 2026
%P 7
%I FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov