TY  CONF
TI  APPLYING MACHINE LEARNING TO PREDICT REPEAT CALLS AND PREVENT REPEAT CALLS IN TELECOM SERVICE
KW  telecommunications
KW  SLA
KW  repeat calls
KW  repeat visits
KW  machine learning
KW  predictive analytics
KW  imbalanced data
KW  MLOps
KW  CRM
KW  OSS
KW  Workforce
JO  MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2026
AU  Avilova, O.A.
AU  Yagodkin, A.S.
AU  Kladov, A.V.
PY  2026
PB  FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov