%0 Conference Article %T THE PROBLEM OF CHOOSING AND ADAPTING CRM SYSTEMS FOR SMALL REAL ESTATE AGENCIES: ANALYSIS AND APPROACH TO DEVELOPING AN INDUSTRY SOLUTION %A Gnatenko, D.I. %K CRM system, real estate agency, automation, small business, information system, relational database, software implementation, user interface %J MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2026 %D 2026 %P 7 %I FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov