%0 Conference Article
%T SIMULATION MODEL OF THE WORK OF THE RETURN DEPARTMENT OF A LARGE ONLINE STORE
%A Kosykh, V.D.
%K simulation modeling, refund department, e-commerce, discrete event model, business process optimization, refund logistics
%J MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2026
%D 2026
%P 5
%I FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov