TY  CONF
TI  SIMULATION MODEL OF THE WORK OF THE RETURN DEPARTMENT OF A LARGE ONLINE STORE
KW  simulation modeling
KW  refund department
KW  e-commerce
KW  discrete event model
KW  business process optimization
KW  refund logistics
JO  MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2026
AU  Kosykh, V.D.
PY  2026
PB  FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov