The article addresses the problem of improving the efficiency of a multi-brand car service through simulation modeling. Particular attention is paid to the shortcomings of existing models that ignore the real challenges of spare parts supply and operate in an «ideal warehouse» mode. A solution is proposed and implemented by integrating a special module into the simulation model that accounts for the probability of spare parts availability in the warehouse and delays associated with their delivery. A conceptual and computer model developed in the AnyLogic environment allows for a comprehensive analysis of the car service production processes under near-real conditions. The model considers the specifics of servicing different brands and corporate clients, as well as the use of modern automation tool.
Car service, maintenance and repair, simulation modeling, queueing system, inventory management, spare parts, digital twin, AnyLogic, production processes
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