Conferences Collections
Submit manuscript
Home / Conferences / Prospects for the development of transport process technologies / Proceedings of the All-Russian scientific and practical conference "Prospects for the development of technologies of transport processes"
TO THE ISSUE OF ASSESSING CUSTOMER SATISFACTION WITH CAR SERVICE SERVICES
Submit manuscript
To cite
TO THE ISSUE OF ASSESSING CUSTOMER SATISFACTION WITH CAR SERVICE SERVICES
UDK 656.1/.5 Организация и эксплуатация наземного (сухопутного) транспорта
Sedov A. 1
Konev A. 2
Authors:
1.  Belgorod State Technological University named after V.G. Shukhov
Russian Federation
2.  Belgorod State Technological University named after V.G. Shukhov
Russian Federation
Type:
Сonference article
DOI:
https://doi.org/10.34220/PDTPT2022_51-56
Published:
20.05.2022
Subject area:
UDK 656.1/.5 Организация и эксплуатация наземного (сухопутного) транспорта
Language:
Russian
Keywords:
car service, customer satisfaction, loyalty index, satisfaction index, customer effort index
Abstract and keywords
Abstract (English):
We considered the issue of assessing customer satisfaction as one of the factors for the success of the car service.

Keywords:
car service, customer satisfaction, loyalty index, satisfaction index, customer effort index
References

1. Avtostat Analiticheskoe agenstvo : oficial'nyy sayt. - 2021. - URL: https://www.autostat.ru/infographics/50348 (data obrascheniya: 22.02.2022). - Tekst : elektronnyy.

2. Sedov, A. S. Upravlenie klientskimi otnosheniyami v avtoservise / A. S. Sedov, A. A. Konev. - Tekst : neposredstvennyy // Sovremennye materialy, tehnika i tehnologiya : sbornik nauchnyh statey 11-y Mezhdunarodnoy nauchno-prakticheskoy konferencii / Yugo-Zapadnyy gosudarstvennyy universitet; pod obschey redakciey M.S. Razumova. - Kursk : YuZGU, 2021. - S. 381-384.

3. GOST R ISO 10004-2020. Menedzhment kachestva. Udovletvorennost' potrebiteley. Rukovodyaschie ukazaniya po monitoringu i izmereniyu: nacional'nyy standart Rossiyskoy Federacii : izdanie oficial'noe : utverzhden i vveden v deystvie Prikazom Federal'nogo agentstva po tehnicheskomu regulirovaniyu i metrologii ot 28 avgusta 2020 g. № 580-st : vveden vzamen GOST R 54732-2011/ISO/TS 10004:2010 : data vvedeniya 01.04.2021 / razrabotan Associaciey po sertifikacii «Russkiy Registr» (Associaciya «Russkiy Registr») na osnove sobstvennogo perevoda na russkiy yazyk angloyazychnoy versii standarta ISO 10004:2018 «Quality management - Customer satisfaction - Guidelines for monitoring and measuring». - Moskva : Standartinform, 2020, - 32 s. - Tekst : neposredstvennyy.

4. Arhireyskiy, A. A. Podhod k razrabotke meropriyatiy po povysheniyu udovletvorennosti potrebiteley uslug predpriyatiy avtoservisa / A. A. Arhireyskiy, P. S. Belousov. // Progressivnye tehnologii v transportnyh sistemah : materialy XVI mezhdunarodnoy nauchno-prakticheskoy konferencii / Orenburgskiy gosudarstvennyy universitet; otv. red: Rassoha V.I., Hasanov I.H. - Orenburg : OGU, 2021. - S. 80-85.

5. Calltouch Blog : oficial'nyy sayt. - 2018. - URL: https://blog.calltouch.ru/kak-kompanii-rasschitat-nps-indeks-potrebitelskoj-loyalnosti-i-uluchshit-ego (data obrascheniya 22.02.2022). - Tekst : elektronnyy.

6. FB : oficial'nyy sayt. - 2018. - URL: https://fb.ru/article/395479/indeks-udovletvorennosti-klientov-metodika-rascheta-znachenie-pokazateley (data obrascheniya 22.02.2022). - Tekst : elektronnyy.

© bibl.vgltu.ru
Support Powered by Editorum,  Instructions
Login or Create
* Forgot password?